Field Service Engineer

• Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
• Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a Field Service Engineer, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same!

With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

So, what do our Field Service Engineers do? Below are some of the key responsibilities:

• Delivering high quality and efficient services and support to our customer including installation, performance maintenance, repair and qualification of our portfolio of products in a blue-chip multi-sector environment, both face to face and remotely;
• Planning and delivering New Product Implementation, Scheduled Performance Maintenance, Qualification, System Relocations and Technology/Software Upgrades in conjunction with our other customer specialists;
• When on customer site through correct diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use;
• Providing training and guidance to customer to ensure they maintain compliance and enable smooth safe operation of Waters equipment in their laboratories;
• Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
• Effectively handling customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business;
• Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
• Working effectively across the matrix structure of the business and within the Regional Service Team;
• Any other additional tasks consummate with the level and scope of the role as deemed by management of Waters.

• As a Field Service Engineer you will build a strong rapport with their customer base in order to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further support their business operations.

To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.

Education:

• You hold an Engineering degree in relevant subject matters;

Experience:

• Successful experience in LC and MS;
• An understanding of GMP/GLP requirements; 

Competencies:

• Highly passionate individual with charisma, perseverance and determination, enjoys personal interaction and relationship building with key customers;
• Customer focussed with very good listening skills;
• Ability to understand, interpret and communicate complex technical issues;
• Good interpersonal skills with a positive sense of humour and is able to contributing as part of an integrated sales/service organisation;
• Good priority setting and organisational skills;
• A approach to problem solving;
• An ability to identify and lead a customer enquiry established whilst on site through to the sales team;
• Keen mind on continuous development of product/software knowledge;
• Proficient English and Hebrew Language Skills;
• It’s important that you are flexible and enjoy variety in your role as well as being able to build a good rapport with customers

Travel:

• A clean driving license and a valid passport will be required;
• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
• A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas.

We asked one of our engineers what they think about their roles and here are a few of the things they mentioned:

“you could think it’s a job where you work on your own a lot but with the regular calls with the team, support from the expert center and the relationships we have with our customers it couldn’t be further from the truth”

“as a women joining the team I was a bit apprehensive about how I would be treated but I needn’t have worried the team is very inclusive”

Join the team today

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace.

Rewards

In return, we offer a highly competitive, market-leading benefits package for our employees:

• Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
• Great Opportunities for growth, development, and progression
• Competitive salary and incentive
• Company Car
• Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
• Private Health Care
• Strong pension contribution
• Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
• Maternity & Paternity Leave
• Social events on the calendar
• Great working environment surrounded by great people

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.